Metascape Media™ - | Michael's Online Resume |

Michael's Online Resume

Welcome to my Online Resume.

Contact:

Address: (Please e-mail for physical address).
Phone: (Please e-mail for personal phone number). E-mail Address:
Web Address: www.metascapemedia.com, www.metascapemedia.net.

Work Experience:

11/2005 - To Present | Metascape Media™ Company Administrator/Owner

While Administrating Metascape Media™, my accomplishments are as follows:

Web Design using HTML, CSS, PHP, and JAVA programming languages.
Domain Administration with both Linux PHP and Windows ASP server technology.
Server Application Deployment and Management using MySQL Database technology.
World Wide small business development using multiple E-commerce solutions.
Advertising Techniques, and Technical Consultation.
2D graphic image creation including: Logo design, and seamless texture development.
3D graphic image creation including: Modeling, Scene Arrangement, and Rendering.
Music Production and Distribution using E-commerce solutions.
Technical Document Composition.

6/2010 - 9/2010 | Comcast Corp. Customer Account Executive - Technical Support

As a Customer Account Executive/Video Technical Support Agent my accomplishments were as follows:

Successful Video Repair Technical Dispatching.
Efficient use of Video, Digital Voice, and High Speed Internet provisioning Applications, (CSG-ACSR).
Successful Technical Support, Setup and Problem Resolution for all Advanced Video Technology including DTA, DCT, and DVR Remote Agent Technical Repair.
Efficient use of Comcast propriety Diagnostics Applications supporting both Wide and Local Area Fiber-Optic Networks, which includes: Emta, Cable, and CHSI Headend Server Technology.
Successful Video, Digital Voice, and High Speed Internet Install, and Disconnect Dispatching.
Efficient Customer Billing Techniques including, Electronic Payments, Adjustments, and Reversals.
Successful Video, Digital Voice, and High Speed Internet Sales and Consultation.
Received Best Average Handle Time Certification upon Comcast University Graduation.

6/2009 - 4/2010 | Walmart Corp. Remodel, Receiving, and Sales Associate

As an Associate for Walmart the highlights within these three positions were as follows:

During store remodel I led a team which set up, configured, and installed all SurePOS/IBM RS-485 Point of Sale Systems within the store, along with IBM 4820 Touch Screens, Scanners, and Printers.
Successful operation of the MC9090 Gemini handheld computer, using the Smart Windows CE Operating System, along with the Zebra QL 320+ Wireless Network Printer.
Successful operation of all IBM SurePOS/RS-485 Register Systems for customer service.
Department of Fish and Wildlife Certification for administration of all known gaming licenses.
Obtained a Forklift, Walkie Stacker, Scissor Lift, and Electric Pallet Jack Operators License.
Storewide Modular product display planning, implementation, and construction.
Implemented Inventory Management through the Wal-Mart Inventory Control System, (ICS).
Successful Product Sales Consultation for all products with excellent Customer Service.

8/2008 - 6/2009 | Affiliated Computer Services Team Mentor/Coach

As a Telecommunications Customer Care Specialist and Team Mentor/Coach my accomplishments were as follows:

Successful Support for iDen, (Nextel) and CDMA, (Sprint), Mobile Technology.
Efficient use of multiple propriety Sprint/Nextel software Applications, (sView/CSM).
Successful Technical Support and Problem Resolution for Mobile Technology.
Successful Mobile Telecommunication Network Switching and Provisioning.
Successful customer Order Management, and Sales Resolution.
Successful support of Motorola, Blackberry, HTC, Palm, Samsung, and LG Mobile Devices.
Provided Team Issue Resolution, and Call Handle Time Coaching and Mentorship as required.
Blackberry 8350i Specialist, including Provisional CSM Calibrations, and Agent Technical Training.
Team Technical Support Lead for all Mobile devices, including Portable USB Air Cards.

1/2008 - 8/2008 | First Call Resolution Technical Support Lead

As an employee of FCR I worked within multiple Contact Center Accounts, My accomplishments are as follows:

First Call Resolution Telecommunications/ISP Tech Support Lead:

ISP Account Specific Technical Training Document Creation for Tier 1 Network Support.
Successful Support and Document Creation for Multiple Contact Center Accounts.
Successful Telecommunications and Technical Agent Training.
Successful Windows XP Workstation Troubleshooting Techniques, and Problem Resolution.
Contact Center ISP Account Development.

Spectrotel Telecommunications Agent:

Telecommunications Customer Care Agent.
Successful Verizon and Urban Telecommunications Technical Dispatching.
Efficient use of the Verizon Local Service Interface (LSI) for Pre-Order, LSR Processing, and Repair.
Efficient use of the CostGuard operations and billing system application.
Efficient use of the iManaged SODA inhouse Order Tracking System
Successful customer Technical Support, and DMARC troubleshooting procedural instruction.
Successful DSL Troubleshooting Techniques, and Problem Resolution.

Dotster Incorporated Support Agent:

Dotster.com Customer Support and Sales Agent.
Web Design, Web Hosting, and Domain Customer Service and Sales specialist.
Web Hosting Account Control Panel Technical Support specialist.
Windows XP Professional Workstation management.

7/2007 - 10/2007 | Teleperformance U.S.A. Dell Technical Support Agent

As a Technical Support Agent for Teleperformance, my accomplishments were as follows:

Successful Completion of Dell Tier 2 Certification.
Successful Completion of CompTIA's A+ Certification.
Dell XPS Computer Systems Support Specialist.
Windows XP/Vista Support Specialist.
Wireless Networking Setup and Troubleshooting.
Effective Dell Customer PC Hardware, Software, and Operating System Troubleshooting.
Efficient use of Dell Internal Tools. Policies, and Procedures.
Successful Dell XPS Parts Dispatching, System Exchanges, and Depot Expediting.
Extensive Microsoft Office 2007 Training and Specialization.

8/1992 – 11/2005 | MELproductions* Company Administrator/Owner

While Administrating MELproductions, my accomplishments included:

Team project coordination of 3D game design development.
Web Design using HTML and JAVA programming languages.
Domain Administration using Linux PHP and CGI server technology.
2D graphic image creation including: Graphic design and seamless texture development.
3D graphic image creation including: Modeling, Scene Arrangement, and Rendering.
Basic networking setup and configuration.
Computer construction, maintenance, upgrading, and diagnostics.
Operating System repair and installation, (PC).
Digital audio sound engineering and mastering, with music composition, and arrangement.
Digital sound creation using subtractive, additive, and sampling technology.
Electronic repair of Synthesizers, Samplers, Audio Mixers, and Effects Processors.
Audio object creation, and embedding using Real Audio, WAV, MP3, and MIDI file formats.

Certifications:

2007 | Computing Technology Industry Association

CompTIA A+ Remote Support Technician Certification***

2007 | Dell Tier 2 Certified OEM Support Technician

Dell PnP Certified
Dell XPS Certified System Support Specialist
Windows Vista Certified Support Specialist

Education:

2005 | Umpqua Community College | Major: Computer Science

Achieved Presidents/Deans List honor roll status.
Maintained a GPA of 4.0 throughout attendance.
Computer Information Systems, Public Speaking, and Psychology Tutor.

1988 | Modesto Junior College | Major: Physics

Computer Systems Experience:

I gained proficient experience using the following Computer Systems, Operating Systems, PC software, and Programming Languages.

Hardware Experience: This list includes all Mass Storage Device Subsystems, Video Subsystems and Peripherals both Internal, and External for each System Unit.

PC/IBM Compatible Systems (1997 – Present).

Atari 1040 ST/STe Systems (1990 – 1997).

Commodore Business Machines (CBM 64/128 ) (1986 – 1990).

Operating System Experience:

Microsoft Windows – 95, 98, Millennium, NT, 2000, XP, Vista, 7, and CE.

Linux Ubuntu – Version 7.10.

Microsoft DOS – Versions 6.21, 6.22 , 7.0.

Atari TOS/GEM – Version 1.62.

Berkeley Softworks – GEOS – Version 1.3.

Software Experience:

Office Applications including:

Word Processors.

Desktop Publishers.

Presentation Applications.

Portable File Document Creators.

Multi-Media Applications including:

3D Animation and Modeling Software.

Natural 3D Scene Creation and Rendering Software.

2D Graphic Photography and Vector Painting Programs.

Digital Audio Hard Disk Recorders.

PC and Internet Utility Applications including:

File Transfer Protocol Applications

Web Development Applications

Compression Archive Managers

Firewall Security Software

Antiviral Security Software

Malware Security Software

System Administrative Utilities

Programming Experience:**

Hyper Text Markup Language (HTML), 12 Years.

Cascading Style Sheets (CSS), 4 Years.

Linked IN Quick Skills List:

Web Design (Advanced, 11 years experience)

B2B eCommerce (Intermediate, 6 years experience)

Computer Hardware (Expert, 20+ years experience)

Computer Security (Advanced, 11 years experience)

Computer Repair (Expert, 20+ years experience)

Computer Graphics (Advanced, 11 years experience)

Computer Maintenance (Expert, 20+ years experience)

Call Center (Advanced, 3 years experience)

Customer Service (Expert, 15 years experience)

Multimedia (Expert, 20+ years experience)

Music Production (Expert, 20+ years experience)

Database Administration (Intermediate, 6 years experience)

Operating Systems (Expert, 20+ years experience)

Microsoft Operating Systems (Expert, 12 years experience)

Audio Engineering (Expert, 20+ years experience)

MIDI (Expert, 20+ years experience)

Technical Support (Advanced, 11 years experience)

Microsoft Office (Advanced, 9 years experience)

3D rendering (Advanced, 8 years experience)

Photoshop (Advanced, 11 years experience)

* Before MELproductions I served as a U.S. Forest Service Forestry Technician. Click here to view my U.S. Forest Service Experience.

** Please see my Internet Portfolio to view Programming Experience Highlights.

*** CompTIA A+ verification available upon request from CompTIA's Credential Bureau

Professional and personal references available upon request.